Quick answers
Frequently Asked Questions
Short answers about booking, hours, payment and parking at York Road Dental in Guelph.
Questions about a treatment are answered on its own page. Book a visit, or contact us if yours is not here.
General Questions About York Road Dental
York Road Dental answers the questions below in a few sentences each. Call (519) 824-7333 if yours is not here.
How do I book an appointment?
You can book an appointment at York Road Dental online or by phone. Online requests go through our patient portal, and your online booking goes straight into our calendar. To book by phone, call (519) 824-7333 during opening hours. See how to book.
Are you accepting new patients?
Yes, York Road Dental is accepting new patients. You can book online or call us, and we will find a time that suits you. Read more on our new patients page.
What is your cancellation policy?
York Road Dental asks for 24 hours' notice to cancel or change an appointment. A late cancellation or a missed appointment carries a $50 fee. Call (519) 824-7333 as early as you can if your plans change.
Can I be seen the same day if my tooth hurts?
Yes, York Road Dental offers same-day emergency visits during all opening hours. Call (519) 824-7333 as early as you can and tell us what is wrong. See emergency and same-day care.
Do you see emergencies after hours?
After hours, someone answers (519) 824-7333 at York Road Dental. We are closed on public holidays, so email info@yorkroaddental.ca then. If you have severe swelling, trouble breathing or bleeding that will not stop, call 911 or go to the nearest hospital emergency department.
How often should I have a check-up?
Most people should have a check-up and cleaning every 4 to 6 months, and York Road Dental tells you what suits your mouth. Regular visits catch small problems early. See check-ups and cleanings.
What payment methods do you accept?
York Road Dental accepts cash, debit, Visa, Mastercard, American Express and e-transfer.
Do you offer payment plans?
Yes, York Road Dental offers in-house payment plans. The terms are discussed with our team, because we do not set fixed terms in advance. Ask before treatment starts. See fees, insurance and payment plans.
Do you direct-bill my insurance?
Yes, York Road Dental direct-bills whenever possible: all major insurers, including Sun Life, Manulife, Canada Life, Green Shield, Blue Cross and Desjardins. Bring your insurance card, and tell us if your plan changes.
Do you accept the Canadian Dental Care Plan?
Yes, York Road Dental accepts patients covered by the Canadian Dental Care Plan and bills the plan directly. Co-payments and other charges may apply, so ask our team about costs before treatment. Tell us when you book. See the Canadian Dental Care Plan.
Do you accept University of Guelph student plans?
Yes, York Road Dental direct-bills the University of Guelph student plans. Bring your plan details to your visit. The University is 3 minutes from the clinic.
How much will my visit cost?
The cost of a visit at York Road Dental depends on what you need, so we do not list treatment prices. Ask our team about costs before treatment.
What if I do not have dental insurance?
You can still book at York Road Dental. Ask our team about costs before treatment, and ask about an in-house payment plan. You may also be eligible for the Canadian Dental Care Plan: see the Government of Canada CDCP page for the rules.
What should I bring to my first visit?
Bring your insurance card, a list of the medicines you take to your first visit at York Road Dental. Bring any records or X-rays from your old dentist, and tell us about any worries.
Will I need X-rays?
York Road Dental probably takes digital X-rays at your first visit to see what an exam cannot show, such as decay between teeth. Tell us if you have recent X-rays from another office, and bring them.
What happens at my first visit?
At your first visit, York Road Dental goes over your health history, takes digital X-rays and examines your teeth and gums. We explain your treatment options and help with your insurance coverage. You can use a stop signal at any time.
Do I need to arrive early for my appointment?
Please arrive a few minutes early at York Road Dental so you can park, find the door and settle in. If you are running late, call (519) 824-7333 and tell us. A first visit is a good time to allow a little extra.
What are your hours?
York Road Dental is open Monday to Friday from 10:00 a.m. to 5:00 p.m. and Saturday from 10:00 a.m. to 3:00 p.m. We are closed on Sunday. Our hours may get longer as the clinic grows.
Are you open on public holidays?
No, York Road Dental is closed on public holidays. You can email info@yorkroaddental.ca then. For an emergency, see emergency care.
Where is the clinic?
York Road Dental is at 561 York Road, Guelph, ON N1E 3J3, in Guelph's east end. Rockwood is 12 minutes by car and Puslinch is 15 minutes. See contact and directions and the areas we serve.
Is parking free?
Yes, parking is free at York Road Dental. Park in the plaza in front of the clinic, where there are plenty of spaces with no time limit. Accessible parking is available too.
Is the clinic wheelchair accessible?
Yes, York Road Dental is wheelchair accessible. Call (519) 824-7333 before your visit if you would like us to plan anything for you.
Can my family book appointments together?
You can ask York Road Dental to book family members close together. Call (519) 824-7333 or tell our reception team when you book online, and we will see what can be arranged. We cannot promise back-to-back times, because they depend on the day.
Do you see children?
Yes, York Road Dental sees children from age 1 as part of family care. Tell us your child's age and any worries when you book. See children's dentistry.
What languages does the team speak?
The team at York Road Dental speaks English, Punjabi, Hindi and Urdu. Tell us your preferred language when you book, and we will do what we can.
What if I feel nervous about the dentist?
Tell York Road Dental when you book, and we will pace your visit to suit you. We use a stop signal, numbing gel and breaks, and you can listen to music or watch TV. See care for dental anxiety.
How do you help nervous patients?
York Road Dental welcomes nervous patients with a stop signal, numbing gel, breaks, music or TV and blankets. We do not offer sedation. Tell our team about your worries when you book.
Can I bring someone with me?
You are welcome to ask York Road Dental about bringing a family member or friend for support. Tell our reception team when you book, and we will see what can be arranged. This can help if you feel nervous or need help with the language.
How do I contact the clinic?
You can call York Road Dental at (519) 824-7333, email info@yorkroaddental.ca or visit 561 York Road in Guelph. Our reception team answers during opening hours. See contact us for hours and directions.
Who is the dentist?
Dr. Natasha Kaushal, DMD, leads York Road Dental. She earned her DMD at the University of Manitoba in 2018 and has been registered with the RCDSO as a general dentist since 8 June 2018. See Dr. Kaushal's training and registration.
Where can I find questions about a specific treatment?
Each treatment page at York Road Dental answers its own questions. Start with fillings, root canals, dental implants or Invisalign, or see cosmetic dentistry and children's dentistry.
Book Your Visit in Guelph
Book your visit, or contact our team with any other question.